Refund policy
This Return Policy explains the conditions under which returns may be accepted for purchases made through our store. By placing an order with us, you agree to the terms outlined below.
1. Return Eligibility
We accept return requests within 30 days of delivery for eligible defect-related cases. To qualify for review, the item must be reported within the return period and the issue must meet the conditions described in this policy.
Returns are generally considered for items that arrive damaged, defective, or materially different from the item ordered. We may request supporting information, including photos or a clear description of the issue, before approving a return.
2. Return Authorization
All returns must be reviewed and approved before they are sent back. Do not return an item without receiving return instructions from us first.
If a return request is approved, we will provide the appropriate return steps and the correct return destination.
3. Return Location
Approved returns are sent to our designated manufacturer or fulfillment warehouse. The return address may vary depending on the product and fulfillment location, so customers must wait for return instructions before shipping any item back.
We are not responsible for returns sent to an incorrect address or sent back without prior authorization where authorization is required.
4. Condition of Returned Items
Returned items must be sent back in the condition required for review and processing. Items should not show signs of misuse, intentional damage, excessive wear, modification, or handling beyond what is reasonably necessary to inspect the issue.
If the returned item does not meet the required conditions, the return may be declined.
5. Non-Defect Returns
Returns requested for reasons other than a product defect may not be accepted, or they may be subject to additional conditions or applicable charges where permitted.
We reserve the right to evaluate each request individually based on the reason for return, the item condition, and the timing of the request.
6. Return Shipping and Charges
Depending on the reason for the return and the outcome of the review, additional charges may apply. This may include return shipping costs or other handling-related charges where permitted.
If a return is approved due to a verified defect or shipping-related issue, we may offer an appropriate resolution based on the circumstances.
7. Refunds
If a return is approved and the item is received and inspected as required, any eligible refund will be issued to the original payment method used for the order. Refund timing may vary depending on your payment provider or financial institution.
Original shipping charges may be non-refundable unless otherwise required by law or determined as part of an approved resolution.
8. Exchanges
We do not guarantee direct exchanges. If an exchange option is available for an approved return, it will depend on product availability and the nature of the issue.
9. Refused or Ineligible Returns
We reserve the right to refuse returns that do not meet the conditions of this policy, including requests submitted outside the return period, items that do not qualify under defect-related criteria, or returns sent without approval.
10. Contact Us
If you need help with a return request, please contact us at:
contact@spesotech.store